1. Introduction
At SwissAdmin, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which you may be eligible for a refund, how to request a refund, and our refund processing procedures.
By purchasing products from SwissAdmin, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.
2. Refund Eligibility
2.1 Software Products
For software products, refunds may be issued under the following conditions:
- The request is made within 30 days of the purchase date.
- You can demonstrate that the software does not function substantially as described in our product documentation.
- Our technical support team has been unable to resolve the issue within a reasonable timeframe.
- The software has not been extensively used (defined as more than 10 hours of active use).
- You have not previously received a refund for a SwissAdmin product.
2.2 Subscription Services
For subscription-based services, refunds may be issued under the following conditions:
- For monthly subscriptions: Refund requests must be made within 7 days of the latest billing date.
- For annual subscriptions: Refund requests must be made within 30 days of the billing date.
- The service has not been extensively used during the current billing period.
- You can demonstrate that the service does not function substantially as described in our documentation.
For annual subscriptions after the 30-day refund period, we may offer a prorated refund for the unused portion of the subscription, less any applicable administrative fees.
2.3 Training Programs
For training programs and educational content, refunds may be issued under the following conditions:
- The request is made within 14 days of purchase.
- You have not accessed more than 20% of the training content.
- You have not downloaded any training materials or resources.
- You have not received a certification or completion certificate.
3. Non-Refundable Items
The following purchases are generally non-refundable:
- Custom development or customization services
- Implementation services that have already been scheduled or performed
- Training programs where more than 20% of the content has been accessed
- Software products where the license key has been extensively used
- Digital downloads that have been downloaded
- Purchases made using promotional discounts or coupon codes greater than 40% off the regular price
- Products or services explicitly marked as "non-refundable" at the time of purchase
4. Refund Process
4.1 How to Request a Refund
To request a refund, please submit your request through one of the following channels:
- Email: [email protected]
- Contact form on our website: Contact Us
- Phone: +417951363257 (during business hours, Monday-Friday, 8:30 AM - 5:30 PM CET)
Your refund request should include:
- Your full name
- Order number or invoice number
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant supporting documentation (e.g., error messages, correspondence with support)
4.2 Refund Review Process
Upon receiving your refund request, we will:
- Acknowledge receipt of your request within 2 business days
- Review your purchase history to verify the purchase details
- Evaluate your refund request against our refund eligibility criteria
- If necessary, our technical support team may contact you to attempt to resolve any issues you are experiencing
- Make a determination regarding your refund request
- Notify you of our decision within 5-7 business days of receiving your request
5. Refund Processing Time
If your refund request is approved, the processing time depends on your original payment method:
- Credit/Debit Card Payments: Refunds will be issued to the original payment method within 3-5 business days. However, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
- Bank Transfers: Refunds via bank transfer typically take 5-7 business days to process.
- Other Payment Methods: Processing times for other payment methods will be communicated to you when your refund is approved.
6. Partial Refunds
In some cases, we may issue partial refunds, including:
- When only part of an order is eligible for a refund
- For annual subscriptions beyond the initial 30-day refund period
- When administrative or processing fees apply
- When products have been partially used or accessed
The amount of a partial refund will be determined on a case-by-case basis and communicated to you before processing.
7. Exceptions
We reserve the right to make exceptions to this refund policy at our sole discretion. Exceptions may be made in the following situations:
- Extenuating circumstances beyond the customer's control
- Technical issues that cannot be resolved by our support team
- Errors in product description or compatibility information
- Other situations where we determine an exception is warranted
Any exceptions to our standard refund policy do not constitute a waiver of this policy for future transactions.
8. Cancellations vs. Refunds
Cancellations: For subscription services, you may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will stop future billing but does not automatically trigger a refund for the current billing period.
Refunds: A refund is the return of payment for a product or service already purchased. Refunds are subject to the eligibility criteria outlined in this policy.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Contact Information
If you have any questions about our Refund Policy, please contact us at:
SwissAdmin
Egliweg 623
5868 Brig-Glis, Switzerland
Phone: +417951363257
Email: [email protected]
